Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery status. For further assistance, please email us at [email protected].
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. To initiate a return, please contact us at [email protected] with your order number and reason for return. Refunds will be processed within 5-7 business days after we receive the returned items.
Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order. Our team at [email protected] can assist you with the process.
How long does shipping take?
Standard shipping takes 5-8 business days within the US, and 10-15 business days for international orders. Express shipping is available at checkout for faster delivery (2-4 business days domestically).
What is your sizing guide?
We provide detailed size charts for T-Shirts & Tops, Shorts, and Pants & Trousers on each product page. Measurements are in inches and centimeters. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After that, items may have entered processing. Please email [email protected] immediately with your order number and request, and we will do our best to accommodate.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the buyer.
What if my item arrives damaged or defective?
We are sorry to hear that. Please email us at [email protected] within 7 days of delivery, including photos of the damage and your order number. We will arrange a replacement or full refund at no extra cost.
How do I care for my CelesteTone products?
To maintain quality, we recommend washing all items in cold water, tumble drying on low, and avoiding bleach. Specific care instructions are listed on the product label inside each garment.
Are your products ethically sourced?
Yes, CelesteTone is committed to ethical manufacturing. Our T-Shirts & Tops, Shorts, and Pants & Trousers are produced in factories that adhere to fair labor practices and sustainable materials where possible.
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.