Shipping policy

At CelesteTone, we are committed to delivering your order in a timely and secure manner. Please review our logistics policy below for details on shipping procedures, costs, and delivery expectations.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website, covering all product categories including T-Shirts & Tops, Shorts, and Pants & Trousers.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or waivers. The shipping fee is calculated based on the total weight of your order and your delivery address. You will see the exact shipping cost at checkout before completing your purchase.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. We will notify you via email once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Typically, Standard Shipping takes between 5-10 business days for domestic orders and 10-20 business days for international orders. Please note that these are estimates and not guaranteed, as unforeseen delays may occur due to customs or carrier issues.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress via the carrier’s website. If you have any questions about your shipment, please contact us at [email protected].

Delivery Address

Please ensure your shipping address is accurate and complete at the time of order. CelesteTone is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, email us immediately at [email protected] and we will do our best to accommodate changes before shipment.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected]. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund. Please retain all original packaging and items for inspection purposes.

International Shipping

For orders shipped outside our domestic region, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. CelesteTone is not liable for delays caused by customs clearance.

Contact Us

For any shipping-related inquiries, please reach out to our support team at [email protected]. We aim to respond within 24 hours on business days.