Privacy policy

At CelesteTone, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our online store and purchase products such as T-Shirts & Tops, Shorts, and Pants & Trousers. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identification Information: Your full name, billing and shipping address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, which are processed securely by our third-party payment partners and are not stored on our servers.
  • Order Details: Product selections, sizes, quantities, and transaction history.
  • Technical Data: IP address, browser type, device information, and cookies (as described in our Cookie Policy) to enhance site functionality and security.

How We Use Your Information

Your data is used solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery updates.
  • To communicate with you regarding your purchase, order status, or customer service inquiries via email at [email protected].
  • To improve our website, product offerings, and user experience through aggregated analytics.
  • To comply with legal obligations, such as tax and accounting requirements.

We do not use your information for marketing or promotional purposes without your explicit consent, and we never sell your personal data to third parties.

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
  • Payment information is handled by PCI-DSS compliant payment gateways and is not retained by CelesteTone.
  • Personal data is stored on secure servers with restricted access, and we regularly review our security protocols to prevent unauthorized access, disclosure, or loss.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order history and related data may be kept for accounting and legal compliance purposes for a period of up to 7 years. After this period, your data will be securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for certain purposes, such as direct marketing.
  • Data Portability: Request a transfer of your data to another service provider in a structured, commonly used format.

To exercise any of these rights, please contact us via email at [email protected]. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

As a global online store, your personal information may be transferred to and processed in countries outside your own. We ensure that such transfers are conducted in compliance with applicable data protection laws, using appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

Third-Party Services

We may use trusted third-party service providers for payment processing, shipping, and analytics. These partners are contractually obligated to protect your data and use it only for the specific services they provide. We do not authorize them to use your information for any other purpose.

Children's Privacy

CelesteTone does not knowingly collect personal information from individuals under the age of 16. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe a minor has shared information with us, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Email: [email protected]

We are dedicated to addressing your inquiries promptly and transparently.