Refund policy
At CelesteTone, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your T-Shirts & Tops, Shorts, or Pants & Trousers, we offer a straightforward refund process. Please review the following terms carefully.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. All items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Initiate a Refund
To start a refund, please email us at [email protected] with your order number and the reason for the return. Our team will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please initiate a refund for the original item and place a new order through our website.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a free return and send a replacement or issue a full refund, including original shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to us at [email protected]. We are here to help.